User experience

​

The best user experience comes when a product you encounter for the very first time behaves in the way that you expect. There is a very fine line between satisfaction and exasperation. For example, when is a touchscreen not a touchscreen? What clues are provided that the black rectangle in front of you will react if touched? Even more critical is the relationship between physical controls and a display. Audio and visual feedback and the timing of each are different for a personal product versus one located in a high ambient noise environment.

 

Getting the user interface design right is particularly necessary for an ageing and inclusive market. Nothing turns a user off a product faster than one which makes them feel ignorant or helpless.

​